All feedback.
One intelligence platform.
The AI-powered CX text analytics platform that shows organisations what customers care about most, what’s broken, and what to fix first - in real time.
Our technology
Ipiphany is an AI-driven customer intelligence platform designed to analyse unstructured customer feedback at enterprise scale across surveys, reviews, complaints, tickets and conversations.
At its core is a proprietary intelligence layer that continuously learns from real customer evidence. It doesn't just surface themes, it explains what's driving them, quantifies their impact and prioritises what matters most.
By unifying fragmented feedback into a single system, Ipiphany identifies emerging risks, operational inefficiencies and revenue opportunities as they develop - not months later in static reports.
As new data sources are added, the intelligence layer becomes stronger, improving its ability to detect patterns, predict impact and guide action in real time.
This is not just dashboard analytics. It is decision intelligence built for organisations that need defensible, evidence-led decisions.
Turning feedback into action
Capture every customer voice
Surveys, reviews, complaints, tickets, chats and call notes are analysed together in a single evidence layer so patterns, risks and emerging issues aren't missed or diluted.
All customer signals unified
Complete verbatim evidence
Real-time analysis at enterprise scale
Explain why customers behave the way they do
Ipiphany goes beyond keywords to explain why customers behave the way they do, uncovering root causes that drive churn, risk and changes in customer experience, with verbatim evidence teams can trust.
Prioritise actions by business impact
It identifies which fixes matter most based on predicted and measured impact to CX, churn, cost and customer risk.
Prove action worked and close the loop
Ipiphany tracks what happens after decisions are made, so teams can clearly see whether customer pain reduces, outcomes improve and investment delivers impact.
Executive-ready reporting
Agentic AI proactively links tasks, data, and workflows to solve problems and complete goals autonomously. It can make decisions, learn from outcomes, and act across multiple systems without manual coordination. This delivers a measurable lift in productivity while ensuring complete, end-to-end data coverage.
Listen everywhere
Autonomously resolves issues across the entire customer journey.
Decide
instantly
Act at the right moment with proactive, evidence-led decisions.
Automate routine steps and coordinate handoffs when human judgement matters.
Know what changed.
Know why. Act faster.
Identify causes
Scale analysis
Competitor benchmarking
See the story at a glance
If you’re responsible for customer experience or product decisions, Ipiphany gives you the evidence to act - and the proof it worked.
AI-driven CX Intelligence you can act on
