About us

We transform customer feedback into measurable business outcomes by generating actionable insight, prioritising what drives value, and maximising ROI at scale

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Creating Decisive Advantage


Ipiphany AI was created to help organisations make better decisions from customer feedback - faster, and with confidence.

As customer input has exploded across channels, teams have been left with more data than they can realistically interpret or act on. Ipiphany exists to change that.

We bring customer evidence, decision intelligence and execution together in one enterprise-grade platform - helping teams cut through noise, prioritise what matters most and take action that delivers measurable outcomes.

Our focus is simple: intelligence that stands up to scrutiny and drives real-world impact.

Ipiphany is built to operate at scale in complex environments, supporting organisations to respond to customers quickly, act with confidence and stay ahead as markets move faster.

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Meet our team

Our team combines deep expertise in customer insights analytics, AI engineering and all aspects of delivering secure enterprise grade SaaS.

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Frank van der Velden
Founder
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Jon Edmonds
CEO
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Sunil Rajan
Chief Strategy Officer
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Yazad Karkaria
Global Head, AI Analytics & CX Strategy
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Andy Dustin
Head of Engineering
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Arun Raj
CTO Advisor (Fractional)

“If you need to understand unstructured customer feedback and see which issues truly impact your key metrics, Ipiphany is the tool you need”

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Adrian S

Digital Business Banking Director - Barclays Bank, UK
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