All feedback.
One CX intelligence platform.

The CX agentic AI platform that identifies insights and orchestrates actions in real time.
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Turning feedback into action

AI-driven CX intelligence — at every stage of the data journey

Diagram showing Ipiphany AI processing customer feedback to generate notifications, issue detection, and team workflows.

Deterministic CX Text Analytics - The Key Differentiator

Most text analytics solutions cover high level or generic topics while Ipiphany's depth and granularity is designed to address stakeholder-specific requirements, enabling the insights-to-action process

  • Deterministic NLP based text analytics, the foundation for your CX intelligence
  • Underpinned by advanced natural language processing and semantic search, further augmented with focused LLM insights
  • Identifies root cause and actions for execution

Deterministic analytics delivers consistently accurate results, a "white box" that is fully traceable compared to generative AI models that work in a "black box" without traceability

AI tools connected to Ipiphany alerts showing login failure risk and an open alert table.

The Power of Connectivity with the MCP Server

Adoption of the Ipiphany AI Model Context Protocol (MCP) solves the persistent challenge of managing costly, custom API integrations by using a universal, industry standard layer.

  • Connect any approved MCP-compatible agent
  • Connect to LLMs including Claude, ChatGPT and Gemini

Authorised AI agents can automatically discover and interact with your enterprise tools and the data in the Ipiphany platform. Centralised governance allows you to apply consistent security policies across all services, while empowering the AI agents to move beyond simple chat to safely execute real-world tasks.

AI Agents

  • Connect your own agents to your CX intelligence in Ipiphany
  • Design your agents with Ipiphany AI
  • Use the Ipiphany platform AI agents to accelerate action
  • Keep a human in the loop for sensitive workflows

AI agents transform the customer experience by identifying customer issues 24/7 while providing resolution recommendations to eliminate the frustrations and time of looking for issues and resolutions manually. AI agents turn your CX intelligence into a workflow for action, meaning faster resolution.

Customer feedback from surveys, reviews, chat logs and support tickets feeding an insight profile.
Executive-ready dashboard summarizing login issues, slow load times and checkout errors.

Why partner with Ipiphany AI

  • Trustworthy deterministic analytics for accuracy and consistency
  • Enterprise level security, guardrails and auditability
  • Strong benchmarking features across products, segments, journeys and competitors
  • Identifies and prioritises issues for financial impact
  • Trusted by reputable brands

Know what changed. Know why.
Act faster.

Identify causes

Bar chart comparing review ratings by topics for Bank of America, TD Bank, and KeyBank, showing KeyBank leads in Reliability & Stability and Authentication issues.

Trend tracking

Line graph showing TD Bank app ratings from January to December 2025, with TD Bank Overall in green, TD Bank iOS in blue, and TD Bank Android in gray, all trending downward by year-end.

Scale analysis

Dashboard of IPIPHANY showing clustered customer feedback concepts for US Master SURF 2025, with clusters on mobile banking, app login issues, poor customer service, communication, payments, and related user review excerpts.

Competitor benchmarking

Bar chart comparing review ratings by topics for Citibank, Bank of America, Chase, and KeyBank, highlighting KeyBank's highest issues in Reliability & Stability at 39%.

See the story at a glance

Ipiphany AI product dashboard summary.
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