How can I reduce churn?
How can I improve CX and NPS?
How can I reduce costs?
What should I prioritize?
How can I get more done with the same resource?
Use the Key Drivers tool to find patterns that are having the most effect on the metric you want to improve so that you can easily prioritize business improvement initiatives. (e.g. NPS, Customer Effort, Customer profit, Call times)
Use the Relationships tool to find patterns that are highly connected to expose the detail of what customers are saying underneath the surface. Know the detail of what a topic means so you can have clarity of meaning.
Use the Trends tool to know why patterns that have changed over time in detail. The trends tool contains algorithms to detect all kinds of emerging issues and answer top business questions. E.g. “Why has my NPS declined?” or “What is the impact of my new initiative on each segment?”
Use the Compare tool to contrast two or more groups and find out the things that stand out. E.g. teams, competitors, time, and anything in your data.