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About Ipiphany and Touchpoint Group

Our Organization

Since 2001, Touchpoint Group has been involved in helping its customers improve engagement with their customers and employees, using technology. The primary focus has been on digitalization of communications, while learning from data how to improve the effectiveness and efficiency of interactions. Obviously this comes back to human to human interactions, that moment of truth that’s most challenging in achieving consistent quality in demanding environments, especially contact centres. Whether its product, people or process, the DNA of Touchpoint Group is in customer engagement. Ipiphany is the culmination of years of experience combined with a striving for the latest innovations in AI that has enabled Touchpoint Group bring to the market an incredibly nimble and effective enterprise grade software product within the reach of those serious about ongoing business improvement.

Our job is never done as we continue to learn from the very fast paced environment of the customer.

Read more about Touchpoint Group
Phil Norman
PHIL NORMAN

ADVISORY BOARD CHAIR

Founding Chairman of Xero and tech industry veteran.

Frank Van Der Velden
FRANK VAN DER VELDEN

CHIEF EXECUTIVE OFFICER, CO-FOUNDER

31 acquisitions, 11 start-ups and 6 sales. 30 years in tech. A Chartered Accountant.

Steve Shearman
STEVE SHEARMAN

CHIEF TECHNOLOGY OFFICER, CO-FOUNDER

20 years experience in leading software development teams in start-ups. Deep interest in Artificial Intelliegence.

Mark Thompson
MARK THOMPSON

CHIEF OPERATING OFFICER

20 years commercial experience in sales and general management, with 5 years at Touchpoint.

John Edmonds
JON EDMONDS

GENERAL MANAGER SALES

11 years at Touchpoint and 19 years of digital marketing experience from sales to marketing.

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